At Nulace hair, we want you to feel confident when shopping with us. If there is an issue with your order, please contact us as soon as possible at contact@thegluelesswigs.com.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
- unused
- unworn
- unwashed
- unaltered
- free from odors, hair products, stains, or damage
- returned with its original packaging when possible
For hygiene reasons, wigs that have been worn, washed, cut, colored, styled, altered, or used cannot be returned.
Non-Returnable Items
We cannot accept returns for:
- used wigs
- customized or altered items
- items with lace cut or modified
- items with signs of wear
- items with odors, stains, hair products, or damage
- final sale items if clearly marked as final sale
Return Process
To request a return, email contact@thegluelesswigs.com with your order number and a short explanation of the issue.
Please do not send any item back before receiving return instructions from us.
Refunds
Once your return is received and inspected, we will notify you if your refund is approved or rejected.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error.
Return shipping costs are the customer’s responsibility unless the item received was incorrect or defective.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with clear photos of the issue and your order details.
Exchanges
We do not guarantee exchanges. If you need a different length or style, contact us and we will review the request based on availability.
Questions
For any return or refund question, contact us at: contact@thegluelesswigs.com